Refund policy

If you are not completely happy:

Under the Distance Selling Regulations, you are entitled to a full refund if you return a product, or inform us that you want to return the product, within fourteen (14) days.

Items should be returned in perfect condition, in original packaging.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@nailmatic.co.uk. Please note that returns will need to be sent to the following address: 1 Two Kids Ltd, Unit 5 Castle Business Centre, Queensferry Road, Dunfermline KY11 8NT 

You can always contact us for any return question at contact@nailmatic.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nailmatic.co.uk.

Faulty or Incorrect Goods Received:

If your order is faulty or you have received goods in error, we will pay for the cost of return.

Please contact us if you wish to return an item for details of returns procedure